Returns & exchanges
You have 30 days from the day your order is delivered to request a return or exchange.
Wrong size?
Email us at hello@goldenhourwardrobe.com within 30 days of delivery with your order number and the size you need. We'll send you the correct size for free — you never have to ship anything back to us, and never overseas.
Not happy with your order?
Email us within 30 days of delivery and tell us what's wrong. We look at every case individually and will work with you to make it right.
Damaged or wrong item?
If your order arrives damaged, or you received the wrong item, email us with your order number and a photo. We'll make it right.
What's not covered
If you paid the $9.95 CAD shipping fee on your original order, that amount is not refunded — this applies even when we send you a free size exchange or resolve an issue on your order.
How refunds work
Where a refund is agreed, it's issued to your original payment method. Please allow a few business days for it to appear, depending on your bank or card provider.
Questions
Email us at hello@goldenhourwardrobe.com. Every email is answered personally. For the full legal terms, see our Refund Policy.